Cancellation Policy

Cancellations or rescheduled appointments for Nutritional Medicine and/or Naturopathic Emotional Release™ consultations must be actioned directly through the HealthBank website or app. Cancellations cannot not be made through social media channels or via text message.

You agree that if you cancel or reschedule your scheduled appointment less than 24 hours before the scheduled time of the appointment/consultation you will only be refunded 50% of the total of your consultation fee and forfeit the other 50% of the fee. 

If you fail to show/attend (in person or online) for a scheduled and paid consultation you will forfeit 100% of the consultation fee.

Orders for services such as functional medical testing, testing kit and supplementation cannot be cancelled once the order has been placed with the relevant third party suppliers. Payment for orders, test kits, services and/or goods may be forfeited in full if cancelled after such time.